Delivery Terms

1. Orders

Orders reach us on their own from the sales platforms you connect in the shyp merchant app (Shopee, Lazada, TikTok Shop and Shopify), and tracking goes back to the platform. You are responsible for the products, prices and buyer details on each order.

2. Picking and packing

We pick each order by scan and pack it by hand in a matte orange shyp box, with cream tissue, a brown seal and a packing slip with your shop name, unless your service agreement says otherwise.

3. Delivery inside the radius

The hub operates daily from 8am to 8pm. For a buyer within 3 km of the hub, an order that reaches us by 7pm goes out with a shyp rider by motorcycle within the hour. An order that reaches us after 7pm goes out first when the hub opens the next morning.

Delivery times are targets, not guarantees. Traffic, weather and events beyond our reasonable control can delay a delivery.

4. Delivery outside the radius

For a buyer outside the 3 km radius, we ship the order the next day through a courier, as a warehouse would. That courier’s own terms and liability limits apply to the parcel once it is handed over. We deliver within Metro Manila only.

5. Proof of delivery

At the door the rider records a photo of the parcel, the name of the person who received it, their signature on the rider’s phone, and the rider’s location when the parcel is marked delivered. That record is our proof of delivery.

6. Failed deliveries

If the rider cannot deliver, for example because no one is there or the address is wrong, we contact the buyer and try once more, at no extra cost. An order we cannot deliver after two attempts goes back into your bin, and we tell you in the merchant app.

7. Cash on delivery

Our riders collect cash on delivery. We reconcile it the same evening and add it, less our fees, to your balance in the shyp merchant app. You can withdraw your balance whenever you want, as the Merchant App Terms describe.

8. Loss and damage in delivery

If a parcel is lost or damaged while a shyp rider has it, we pay you the cost price of the items, as for stock in our care. Report it within 7 days of the delivery date. For parcels with a courier, we pass on what the courier pays under its terms.

9. Fees

Pick, pack and delivery fees are on the rate card. We deduct them from your balance or invoice them, as your service agreement sets out.

10. How these terms fit together

These terms form part of your service agreement with shyp, together with the other shyp service terms that apply to the services you use and the rate card. If they conflict, your signed service agreement wins, then these terms, then the rate card.

11. Changes

We publish any change to these terms on this page and tell you at least 30 days before it takes effect. If you do not accept a change, you may end your service agreement before it takes effect without paying for the rest of the minimum term.

12. Governing law

These terms are governed by the laws of the Republic of the Philippines. The courts of Makati City hear any dispute about them.